Ichiba's customer support team provides support to online sellers to resolve their issues and inquiries as quickly as possible. This article will guide you on the different ways to contact Ichiba's customer support team.

Article Content

1. Getting support via Ichiba Live Chat
2. Getting support via Facebook Messenger
3. Getting support via Zalo
4. Getting support from the Customer Success Manager team

Getting support via Ichiba Live Chat

Ichiba Live Chat is available to all sellers. You can contact Ichiba Live Chat on the official Ichiba OnePlatform website or from within your store's admin page.

or chat from homepage of store app.ichiba.net

Getting support via Facebook Messenger

ou can also contact the Ichiba customer support team via Facebook. Please visit this Facebook page for assistance.

Getting support via Zalo

Send us your information via the Zalo link here.

Getting support from a Customer Success Manager

You can also contact a Customer Success Manager at the email address support@ichiba.net for advice on how to optimize your store and generate sales. You can leave your contact information such as WhatsApp, WeChat, or your phone number so we can contact you for direct support.

Updated on: 13/08/2025