Return Management

Return Management

The "Manage Return" function in the "Return & Inquiry" section helps users track returned orders and manage the return process.

To access the Return Management screen, follow these steps:

This guide includes the following sections:

• Searching for return orders
• Filtering return orders
• Creating a return request
• Quick actions on the return order list

SEARCHING FOR RETURN ORDERS

To view information on the Return Management screen and search for return orders, follow these steps:

FILTERING RETURN ORDERS

To filter return orders, follow these steps:

Note: Multiple filters can be applied at the same time.

CREATING A RETURN REQUEST

To create a return request, follow these steps:

Notes:

• Return requests can only be created for orders from the Manual sales channel.
• If the replacement order value is greater than or equal to the returned order value, the refund status in the "Refund info" column will be updated to "Refunded" after creating the request.
• If the replacement order value is less than the returned order value, or if there is no replacement order, the refund status in the "Refund info" column will be updated to "Unrefund".

QUICK ACTIONS ON THE RETURN ORDER LIST

• View return order details

• View receiving history

The receiving history includes:

1. Product: Returned product information
2. Return Qty: Quantity of returned products
3. Accepted: Quantity of products accepted for return
4. Rejected: Quantity of products rejected for return

• Confirm return order completion

Note: If the order still has disputes, click "Mark as dispute" to update the return order status to "Dispute".

This option is only available after filling in the Accept or Reject fields.

• Print return label

• Update the return proof.

• View return invoice

In the return order list, under the "Action" column of successfully returned orders, click "Refund" to go to the "Invoices" section and view the return invoice.

• Cancel return request

Updated on: 23/09/2025