Search, Filter, and Quick Actions in the Order Management Screen

Order List Overview

The order list is divided into the following sections:

• All: Displays all orders.
• Await Confirmation: Orders awaiting confirmation, including statuses: Await Confirmation, Waiting Additional Payment, In Cancel, Out of Stock.
• Fulfillment Process: Orders in the fulfillment process, including statuses: Accepted, Shipment Generated, Ready to Ship, Awaiting Label, Awaiting Purchase, Purchased, Package Created, In Storage.
• Shipping Process: Orders in transit, including statuses: Delivering, Picked Up, Failed Delivery.
• Reviews & After Sales: Orders under review, including statuses: Delivered.
• Cancelled: Cancelled orders, including statuses: Cancelled, Completed.
• Return & Inquiry: Orders returned or requesting additional information.

Note: Different actions can be performed depending on the order status.

Order Information Displayed in the List

Each order in the list includes the following details:

• Order ID: Order code.
• Customer / Receiver Info: Customer or recipient information.
• Item: Products in the order.
• Package Info: Package details.
• Shipping Info: Shipping information.
• Fulfillment By: The party handling the fulfillment process.
• Tag: Order classification tags.

Available Functions

• Search Orders
• Filter Orders
• Other Quick Actions on the Order List

SEARCH ORDERS

To search for an order, perform the following steps:

FILTER ORDERS

To filter orders, perform the following steps:

OTHER QUICK ACTIONS ON THE ORDER LIST

• Copy Order ID / Source / Package Info/ Shipment Info

• Edit Receiver Information (Only applicable for regular orders)

Note: Customer information can only be edited for orders in the states: Awaiting Payment, Accepted, etc. Once the order changes to the Shipment Generated status, customer information can no longer be edited

• View Products in the Order

For orders with multiple products, users can quickly view all products directly from the order list.

• Configure Tag Settings

• View Payment Invoice

• Confirm Order Processing for Unpaid Orders (Only applicable for cross-border orders)

Note: After confirming processing, the order will change to status Awaiting Purchase and move to the Fulfillment Process section.

• View Order Details

• Cancel Order

Note: After confirming cancellation, the order will change to status In Cancel . After the refund is completed for the customer, the order will be changed to the "Cancelled" status.

Updated on: 21/08/2025