Updating Order Status in Commerce Layer

The order status update function in the Commerce Layer application plays a crucial role in the order management process for e-commerce businesses. Users can track and adjust the status of each order from placement to successful delivery.

ntent of this article includes the following sections

1. Updating Status for Regular Orders
2. Updating Status for Cross-Border Orders

UPDATING STATUS FOR REGULAR ORDERS (SALE ORDER)

Status in "Await Confirmation"

• After a regular order (Sale order) is successfully created, it automatically enters the "Awaiting Payment" status.

Status in "Fulfillment Process"

• At this point, the user needs to proceed with payment to change the order status to "Accepted."

When the order changes to "Accepted," the user must perform the "Buy Label" action to create a shipping label for the order. Once completed, the order will shift to the "Shipment Generated" status.

Status in "Shipping Process"

• Continue executing the necessary actions to change the order status to "Ready to Ship."

For multi-package orders, users can update the status for each package. In the "Package Info" column, click the downward arrow icon next to "Multiple Package" to select the package that needs to be changed to "Ready to Ship" and perform the same actions as above.

When the order has been picked from the warehouse and is in transit, users should return to the order to change its status to "Delivering."

Similarly, for multi-package orders, users can also update the status for each package.

Status in "Review & After Sales"

• When the order has been successfully delivered to the customer, the user should change the status to "Delivered."

If the order is received by the customer without any issues (wrong items, damage, etc.), the user can proceed to change the order status to "Completed."

Status in "Cancelled"

• Orders cannot be canceled when they are in the "Delivering," "Delivered," or "Completed" statuses.

UPDATING STATUS FOR CROSS-BORDER ORDERS (CROSS-BORDER ORDER)

Status in "Await Confirmation"

• After a cross-border order is successfully created, it automatically enters the "Await Confirmation" status.

Status in "Fulfillment Process"

• At this point, the user needs to confirm the order to change its status to "Awaiting Purchase."

Once the order changes to "Awaiting Purchase," it will be added to the "Awaiting Purchase" list in the Cross-Border Shipping application. Users should navigate to this application to continue managing their cross-border orders and perform the necessary actions.

Additional Resources

• How to add points to your wallet in the system?
• How to set up payment methods using bank accounts?
• How to set up Ship4P?
• Documentation for using the Cross-Border Shipping application.

Updated on: 16/09/2025