Module Commerce Layer

Orders

Import / Sync / Export orders
The article includes the following sections: Import Orders Sync Orders from Sales Channels Export Orders IMPORT ORDERS To import orders, the user should proceed as follows: Note: In the sample Excel file for entering order information, users may skip filling in the "Package code" column. This information will be automatically upFew readers
Overview of the Order Management
Overview of Order Management The Order Management feature in Commerce Layer allows businesses to track and process the entire workflow, from order placement to delivery. The system supports centralized order management across multiple sales channels, real-time data synchronization, and automatic order status updates. In addition, it integrates with shipping providers, enabling you to: Generate shipping labels Track shipments Handle returns efficiently This helps improve customer exFew readers
Create a New Order - Sale order
Standard Sales Orders A Sales Order is created to fulfill items from available inventory and deliver them to customers. These orders may originate from various sales platforms, such as manual entries, Facebook, Instagram, Zalo, Shopee, TikTok, and other e-commerce marketplaces. Step 1. Enter Customer Information Begin creating a sales order by entering the customer’s personal details (name, address, etc.), the fulfillment warehouse, and additional information such as sales channel aFew readers
Create New Order – Cross-border Order
Cross-border Order refers to international orders placed through a service that helps buyers purchase products from various online shopping websites, e-commerce platforms, or overseas suppliers when they are unable to directly transact or ship the items to Vietnam. To start creating a new proxy order, go to Orders → Manage Orders and follow these steps: At this stage, the system will display additional infFew readers
Search, Filter, and Quick Actions in the Order Management Screen
Order List Overview The order list is divided into the following sections: All: Displays all orders. Await Confirmation: Orders awaiting confirmation, including statuses: Await Confirmation, Waiting Additional Payment, In Cancel, Out of Stock. Fulfillment Process: Orders in the fulfillment process, including statuses: Accepted, Shipment Generated, Ready to Ship, Awaiting Label, Awaiting Purchase, Purchased, Package Created, In Storage. Shipping Process: Orders in tranFew readers

Orders

Import / Sync / Export orders

Overview of the Order Management

Create a New Order - Sale order

Create New Order – Cross-border Order

Search, Filter, and Quick Actions in the Order Management Screen

Purchase Order

Create a new product (Crawl)

Create category hierarchies

Overview of products

Create a new product (Manual)

Config catalog attributes

Create product attributes

Create a new collection

Create a new price campaign

Create brand

Manage shipments

Create UOM (Units of Measure)

Inventory

Manage purchase order

Manage Inventory

Purchasing setting

Inventory settings

Overview of Inventory

Customer

Settings_Payment rate

Overview of Customer

Manage individual customer

Loyalty_Manage point wallet

Loyalty_Manage promotion

Manage group customer

Manage customer tags

Loyalty - Cashback

Setting- Customer code

Engagement - Loyalty

Channels - Sale Chanel

Integrate your multichannels

Manage Inventory on channels

Manage Orders on channels

Manage Products on channels

Overview of Channels

Chanels - POS

Chanels - Chat

Manage Posts

General setting

Connect social media platforms

Manage conversation

Overview of Chat

3PL Warehouse management

Service - Crawler

Service - Dropship

Integration

Platforms integrated with Commerce Layer

Manage integrated platforms

Overview of Integration

Configuration

Operational settings

Manage Shipping Methods

Config notification

Overview of Configuration

Manage markets

Manage warehouses