Module Commerce Layer

Orders

Overview of the Order Management
Overview of Order Management The Order Management feature in Commerce Layer allows businesses to track and process the entire workflow, from order placement to delivery. The system supports centralized order management across multiple sales channels, real-time data synchronization, and automatic order status updates. In addition, it integrates with shipping providers, enabling you to: Generate shipping labels Track shipments Handle returns efficiently This helps improve customer exFew readers
Create a New Order - Sale order
Standard Sales Orders A Sales Order is created to fulfill items from available inventory and deliver them to customers. These orders may originate from various sales platforms, such as manual entries, Facebook, Instagram, Zalo, Shopee, TikTok, and other e-commerce marketplaces. Step 1. Enter Customer Information Begin creating a sales order by entering the customer’s personal details (name, address, etc.), the fulfillment warehouse, and additional information such as sales channel aFew readers
Create New Order – Cross-border Order
Cross-border Order refers to international orders placed through a service that helps buyers purchase products from various online shopping websites, e-commerce platforms, or overseas suppliers when they are unable to directly transact or ship the items to Vietnam. To start creating a new proxy order, go to Orders → Manage Orders and follow these steps: At this stage, the system will display additional infFew readers
Search, Filter, and Quick Actions in the Order Management Screen
Order List Overview The order list is divided into the following sections: All: Displays all orders. Await Confirmation: Orders awaiting confirmation, including statuses: Await Confirmation, Waiting Additional Payment, In Cancel, Out of Stock. Fulfillment Process: Orders in the fulfillment process, including statuses: Accepted, Shipment Generated, Ready to Ship, Awaiting Label, Awaiting Purchase, Purchased, Package Created, In Storage. Shipping Process: Orders in tranFew readers
Import / Sync / Export orders
The article includes the following sections: Import Orders Sync Orders from Sales Channels Export Orders IMPORT ORDERS To import orders, the user should proceed as follows: Note: In the sample Excel file for entering order information, users may skip filling in the "Package code" column. This information will be automatically upFew readers
Update order status
Updating Order Status in Commerce Layer The order status update function in the Commerce Layer application plays a crucial role in the order management process for e-commerce businesses. Users can track and adjust the status of each order from placement to successful delivery. ontent of this article includes the following sections Updating Status for Regular Orders (2-updating-status-for-reguFew readers
Shipment Management (Shipment)
Shipment Management The Shipment section allows users to track and manage detailed shipment statuses once an order has reached the "Accepted" status. This guide includes the following sections: How to access the Shipment section Searching for shipments Filtering shipments Quick actions on the shipment list HOW TO ACCESS THE SHIPMENT SFew readers
Return Management
Return Management The "Manage Return" function in the "Return & Inquiry" section helps users track returned orders and manage the return process. To access the Return Management screen, follow these steps: This guide includes the following sections: Searching for return orders Filtering return orders Creating a return request Quick actions on the return order list SEARCHING FORFew readers

Orders

Overview of the Order Management

Create a New Order - Sale order

Create New Order – Cross-border Order

Search, Filter, and Quick Actions in the Order Management Screen

Import / Sync / Export orders

Update order status

Shipment Management (Shipment)

Return Management

Purchase Order

Overview of Purchase Order Management

Purchase Order Management

Create Inbound request

Inventory

Manage purchase order

Purchasing setting

Manage Inventory

Inventory settings

Overview of Inventory

Customer

Settings_Payment rate

Loyalty_Manage point wallet

Manage individual customer

Overview of Customer

Loyalty_Manage promotion

Manage customer tags

Manage group customer

Loyalty - Cashback

Setting- Customer code

Engagement - Loyalty

Channels - Sale Chanel

Integrate your multichannels

Manage Inventory on channels

Overview of Channels

Manage Products on channels

Manage Orders on channels

Chanels - POS

Chanels - Chat

Overview of Chat

Manage Posts

General setting

Connect social media platforms

Manage conversation

3PL Warehouse management

Service - Crawler

Service - Dropship

Integration

Platforms integrated with Commerce Layer

Manage integrated platforms

Overview of Integration

Configuration

Manage Shipping Methods

Operational settings

Config notification

Overview of Configuration

Manage markets

Manage warehouses